Questions, answered.

If your question isn't here, email contact@akiradev.xyz — we reply within four business hours.

What's the difference between the four packages?
The Audit Sprint ($97) is a diagnostic — you walk away with a 25-point report. Quick Launch ($1,997) is a full store built in 7 days for founders launching a new brand. Conversion Pro ($4,997) is a 14-day custom build with conversion-rate optimization baked in — our most-booked package. Scale Studio (from $9,997) is a 90-day bespoke build for brands at $1M+ ARR with complex needs (B2B, multi-region, headless, custom integrations).
Is the money-back guarantee real?
Yes — and it's the cornerstone of every Akira engagement. If we miss the contractually-promised delivery date for reasons within our control, you get a full 100% refund. We've issued exactly four refunds in 200+ projects. The guarantee is what forces us to scope honestly.
What happens if I want to cancel mid-project?
You can cancel within 72 hours of purchase for a full refund (provided no work has started). After that, refunds are pro-rated against work delivered — we bill in transparent milestones and share the calculation in writing. See our Refund Policy for details.
Do you work with Shopify Plus?
Yes. Every Scale Studio build is Plus-ready architecture by default. We also build custom Plus features (checkout extensions, B2B catalogs, custom Shopify Functions) on Plus-tier engagements.
Will you migrate me from WooCommerce / Magento / Wix / Squarespace?
Yes — migrations are a $497-$1,497 add-on depending on the source platform and SKU count. Quick Launch is the fastest path; Conversion Pro is the right call if you want a CRO-focused rebuild during the migration.
Will I own the code?
Yes. On full payment, all deliverables — including the theme, custom Liquid, and any custom apps — are yours. We retain ownership of internal frameworks and templates we used to produce the work, but the deliverable is 100% yours, forever.
How fast do you actually ship?
Median Quick Launch goes live in 7 business days from kickoff. Median Conversion Pro ships in 14. Median Scale Studio ships in 90. We've shipped Quick Launch projects in 5 days when the client moved fast on assets and approvals.
Do I need to be Shopify-savvy to work with you?
No. Most of our clients are operators, not technologists. We handle every technical decision and explain it in plain language. By the end of the project you'll know your store cold — but you don't need to know it on day one.
What if I just need a small fix on an existing store?
Start with the Audit Sprint ($97). After the audit, we'll either propose a small flat-fee fix or roll the audit credit toward a larger package. Either way, you'll know what to do next within 72 hours.
Do you do retainers / ongoing optimization?
Yes — post-launch growth retainers are available after any Scale Studio engagement, starting at $2,997/month for 20 hours. Conversion Pro includes 30 days of free post-launch optimization built-in.
Where are you based?
AKIRA II LLC is registered in California (79079 Ashley Pl, La Quinta, CA 92253). Our team works across US Pacific time zones. All client communication is in English. Most clients are in North America, EU, and the Middle East.
How do I get started?
Two paths. (1) Book a free 30-minute strategy call from the contact page — we'll diagnose, scope, and quote within 24 hours. (2) Buy the $97 Audit Sprint — you'll have a 25-point report in 72 hours, plus a $97 voucher toward any larger package.
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